Last updated: December 5, 2024

AGREEMENT TO OUR LEGAL TERMS

We are GHW Group, Inc., doing business as Guard Home Warranty (“Company,” “we,” “us,” “our”), a company registered in Illinois, United States at 27475 Ferry Rd, Warrenville, IL 60555.

We operate the website https://guardhomewarranty.com (the “Site”), as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).

Contact Information

ACCEPTANCE OF TERMS

By accessing the Services, you confirm that you have read, understood, and agree to be bound by these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

KEY TERMS

1. Eligibility

  • The Services are intended for users who are at least 18 years old.
  • Persons under the age of 18 are not permitted to use or register for the Services.

2. Our Services

The Guard Home Warranty website provides access to information about our services and facilitates certain user interactions in line with our business operations.

‍Important Note: Terms related to coverage, billing, cancellations, and claims are governed by the home service contract provided to customers at purchase. These Legal Terms apply specifically to your use of the website.

3. Changes to Legal Terms

We reserve the right to modify these Legal Terms. Material changes will be communicated via the website or email to registered users at least 30 days before implementation. Continued use of the website after the notification period constitutes acceptance of the revised terms.

4. User Registration

4.1 Account Creation

Registration may be required to access certain Services, such as policy details or claims.

4.2 User Responsibilities

By registering, you agree to:

  • Provide accurate and current information.
  • Keep your credentials confidential.
  • Accept responsibility for all activities under your account.
4.3 Account Management

We reserve the right to suspend or terminate accounts for:

  • Violating these Terms.
  • Unauthorized use.
  • Providing false or misleading information.

5. Privacy and Communications

5.1 Privacy Policy

We are committed to protecting your data privacy and security. Our complete Privacy Policy is available at https://guardhomewarranty.com/privacy-policy. By using the website, you consent to data collection and processing as outlined in the Privacy Policy.

5.2 SMS and Electronic Communications
  • Automated text messages and emails, such as renewal reminders, may be sent to users.
  • Message and data rates may apply.
  • You may opt out of SMS communications at any time by replying ‘STOP’ to any text message or contacting customer support.

6. Purchases and Payments

All purchases of Guard Home Warranty services are governed by the terms outlined in the home service contract provided to customers.

7. Limitation of Liability

7.1 Website Liability

Guard Home Warranty and its affiliates are not liable for:

  • Direct, indirect, incidental, or consequential damages arising from website use.
  • Any interruptions or downtime of the website services.
7.2 Service Contract Liability

Liability for warranty services, including claims processing and reimbursements, is governed by the terms of the service contract.

8. Modifications and Interruptions

We reserve the right to modify, suspend, or discontinue any part of the website or its functionality. We will:

  • Provide reasonable notice of significant changes when possible.
  • Strive to minimize service disruptions.
  • Not be liable for any interruptions or inability to access services.

9. Dispute Resolution

9.1 Informal Resolution

We encourage users to first contact our customer support to resolve any disputes:

9.2 Binding Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration:

  • Arbitration will follow American Arbitration Association (AAA) rules.
  • Arbitration will take place in Warrenville, Illinois.
  • The arbitrator’s decision will be final and binding.
  • Each party will cover its legal costs.

10. Governing Law

These Legal Terms are governed by the laws of the State of Illinois, without regard to its conflict of law principles.