FAQ

Frequently asked questions

What is a home warranty?

A home warranty is a service contract that provides coverage for the repair and replacement of your home’s systems and appliances when they break down, malfunction, or fail due to normal wear and tear.

What plans does Guard Home Warranty offer?

We offer a variety of home warranty plans to cover parts and components of up to 21 essential home systems and appliances.

Our Appliance Package provides world class coverage for your appliances for a low monthly price.
Our Systems Package is for those looking for protection against the high costs associated with home systems that malfunction and need repairs.
Our top-tier VIP Package offers our most exhaustive coverage for appliances and home systems. This package offers a comprehensive service plan with low fees and is our most popular plan today!

Regardless of the package you choose, you will be treated with world class customer service. If you have any questions, simply contact us at 800-600-5129.

What Optional coverages are available with the VIP Package?

When you choose the VIP Package, we have a wide range of additional optional coverage to choose from to enhance your coverage. The below coverage pricing is with the annual payment option.

Guard Plus Add On – $399
Well Pump – $90
Stand Alone Freezer – $42
Additional Inground Spa – $180
Water Softener – $60
*Second Heating System/Furnace – $60
*Second Air Conditioning/Cooler – $100
Roof Leak Repair – $100
Pool and / or Spa Equipment – $180
Second Refrigerator – $36
Septic Tank Pumping – $72
Salt Water Pool – $348
Exterior Sewer / Septic Line – $120

*If the home has more than one Heating or Air Conditioning system or water heater, then the optional coverage must be purchased for both systems to be covered. You may also purchase the Guard Plus Add on to cover the multiple Heating and Air Conditioning systems in the home.

What is the Guard Plus Add on?

The Guard Plus Add-On is available exclusively with the VIP Package, offering you a range of additional benefits:

Double coverage line item limits
Additional coverage for a second heating and a second air conditioning system
Expanded Air Conditioning and Heat Pump Coverage
Tankless and commercial water heaters up to 75 gallons
Code violations, modifications and permits
Refrigerator ice maker and beverage dispenser

Where does Guard Home Warranty offer coverage?

Our services are currently available in the following states: AK, AL, AR, AZ, CO, CT, DC, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV & WY.

How does a home warranty benefit me?

A home warranty protects you from expensive, unexpected repair bills, providing peace of mind by ensuring that repairing or replacing covered appliances and home systems won’t break the bank.

For those on a fixed income, a home warranty plan is a valuable tool, especially for homeowners without an emergency fund or those who want to protect their savings. A home warranty is also perfect for individuals who aren’t handy, lack the expertise, or don’t have the time to repair a home system or appliance when it breaks down.

With Guard Home Warranty, you won’t have to pay the full retail cost to repair or replace a covered item. Instead, our warranty plan helps you manage the costs of unforeseen breakdowns and malfunctions, keeping your finances safe.

How can a home warranty help me stay on budget?

A home warranty helps protect your budget when a covered item breaks down. With a home warranty plan from us, you pay for your plan and a fixed $95 Trade Service Call Fee for approved claims, rather than covering the full cost of repairs or replacements out of pocket.

For those on a fixed income, our home warranty plan serves as a vital budgeting tool. It’s also an excellent safeguard for homeowners without an emergency fund or those looking to protect their savings.

Without a home warranty plan, you would be responsible for the full cost of repairing or replacing a system or appliance when it breaks down.

Do I need a home inspection before I can get a warranty with Guard Home Warranty?

No, at Guard Home Warranty, we make getting coverage simple. There's no need for a home inspection or maintenance records when you purchase a plan. However, to ensure that your warranty is effective, all items must be properly installed and in good working conditions at the start of your coverage.

What if my appliances and systems are old?

We believe that the age of your home systems and appliances should never be a barrier to protection. That's why we cover both new and old items, with no age restrictions. To help keep your plan affordable and to protect us against pre-existing conditions, we implement a 30-day waiting period.

When does my home warranty coverage begin?

Coverage begins 30 days from the date of enrollment and after the first payment is received, unless specified otherwise. For real estate transactions placed prior to closing, coverage starts on the settlement date, provided payment is received within 14 days.

How do I pay for the warranty?

When you purchase a home warranty from us, you can choose from flexible payment plans including monthly, quarterly (every three months), or annual options. Choosing our annual plan offers even more savings, equivalent to receiving one month free compared to the monthly rate.

To simplify your experience, we automatically charge the card on file for future payments, ensuring your coverage is continuous and hassle-free.

Can I cancel my home warranty at any time?

Yes, you can cancel your home warranty plan within the first 30 days of the order to receive a refund of the paid contract fee, minus any service costs we have incurred, unless otherwise specified in your contract. If you cancel after the initial 30 days, you are entitled to a pro-rata refund of the paid contract fee for the remaining unexpired term, again subtracting any service costs incurred by us, unless your contract states otherwise.

How do I submit a service ticket?

Request service online by visiting this page and clicking on "Submit a New Service Ticket."
Contact a licensed service contractor of your choice to diagnose the issue.
Once the licensed service contractor arrives and diagnoses the issue, they must call us at 800-600-5129 before performing any repairs. This allows us to determine if the recommended repair or replacement is covered under the service contract agreement.
If the appliance or system needing repair is covered, we will approve the repair cost up to a specified amount, representing the fair value of the repair. Your Trade Service Call Fee will be deducted from the approved reimbursement amount.
After the authorized repair is completed by the contractor, update the service request ticket with a paid receipt. We will reimburse you within 3-5 business days.

If you are unable to submit a claim online, simply contact us at 800-600-5129 and one of our representatives will handle your request over the phone.

Can I choose my own licensed contractor to diagnose and repair a breakdown?

YES! This is a standout feature that differentiates us from many competitors. We understand that you may already have a trusted relationship with a licensed contractor who understands your home’s systems and appliances. Therefore, Therefore, give you the freedom to select your own licensed contractor to diagnose and repair issues..

Is there a limit to the number of repairs I can request during my contract term?

There is no limit on the number of covered repairs during your contract term with Guard Home Warranty. However, please be aware that some coverage limitations, like dollar amount caps, may still apply. To fully understand your coverage, we recommend reviewing the terms and conditions for a detailed list of any specific limitations when signing up.

What is a Trade Service Call Fee?

When you have an approved claim through your home warranty contract, you a pay a trade service call fee. The pre-set fee functions similarly to a deductible and helps facilitate the handling and processing of your service request. If the item you are requesting service for is covered under your home warranty contract, that trade service call fee will be applied to the expenses we cover for the repair or replacement of that item.

Can I put in a service request ticket in the middle of the night?

Absolutely. We are committed to providing you with the highest level of support, which is why our online service request system is available 24/7. This ensures that you can submit a service request at any time, day or night,

What are the steps to getting started with Guard Home Warranty?

Getting started with Guard Home Warranty is easy! Simply visit our webpage, select the type of coverage that fits your needs and choose a payment plan that suits your budget. Finally, complete the payment to begin your coverage.

Start exploring our packages here.

How does a home warranty provide additional protection for real estate clients?

Home warranties complement standard home insurance by covering repairs and replacements of home systems and appliances due to wear and tear—something typically not covered by home insurance. This added layer of protection can save clients significant out-of-pocket costs and provide peace of mind. For details on specific coverage options, view our home warranty packages.

How can real estate agents enroll in a buyer's or seller's home warranty policy?

To begin, create an online account on our platform by clicking here. After registration, navigate to the Real Estate Professionals tab and choose either a buyers or sellers policy based on your preferences.
Once you've selected your policy, pick the plan that best suits your needs from our available packages. Then, enter all necessary information about the property and details related to the policy.
After completing the enrollment, check your email inbox for two crucial communications from us. The first email will contain the Escrow Documents, which include your contract and any additional information; please forward these to your escrow agent. The second email will have an invoice that can be paid online.

What support does Guard Home Warranty offer to real estate agents?

Area Sales Managers: Our hands-on Sales Managers are readily available to assist with placing orders or addressing any inquiries about our processes. We also boast a growing number of communities with a dedicated, full-time Area Sales Manager focused entirely on supporting local agents and their clients.
Marketing and Presentation Tools: Agents receive access to a variety of marketing materials, including listing presentation sheets, informational flyers, and graphics. These resources are specifically designed for listing presentations and effectively communicate the benefits of our home warranty to potential buyers.
Educational Resources and Training: Guard Home Warranty provides extensive educational materials, classes, and presentations to keep agents informed at every level.

How do Guard Home Warranty plans enhance real estate listings?

Homes with coverage from trusted providers like Guard Home Warranty stand out in competitive markets, as they assure buyers of protection against unexpected repair costs and add a layer of reassurance that is highly valued.

For sellers, this not only helps homes sell faster but also provides significant negotiation leverage and reduces the need for concessions on potential repairs.
For buyers, these warranties ease purchase decisions and increase satisfaction, which often leads to future referrals and a stronger client base.

What does Guard’s complimentary listing warranty entail?

The coverage becomes active immediately upon submission, ensuring instant protection for the listed property. It remains active for six months or until the home is sold or off the market, whichever comes first.
Offers up to $2,500 in aggregate coverage, covering multiple claims up to this total amount. The coverage is based on the plan selected, allowing customization according to the needs of the home and preferences of the seller.
A service fee of $95 applies only for approved claims.

How to pay for the warranty?

When adding a home warranty as part of a real estate transaction, payment is typically handled by the title company, which issues a check directly to GHW. Alternatively, homeowners can choose to pay in full at closing using a check or credit card.

When the time comes to renew, we’ll notify you, and you can choose to set up payment arrangements at that time.

How does partnering with Guard Home Warranty benefit home inspectors?

Partnering with Guard Home Warranty provides added protection for home systems and appliances, leading to higher client satisfaction and fewer post-inspection issues. This partnership boosts credibility and allows inspectors to receive financial incentives, helping inspectors grow their business while providing valuable peace of mind to homebuyers.

What financial incentives are offered to inspectors for referrals?

Home inspectors earn a $70 marketing fee every time a homeowner becomes a paying customer through their referral. And the earnings don’t end there! Earn another $70 each time the homeowner renews their warranty.

What are the steps to become a partner inspector?

To become a partner inspector, simply visit the following link: Sign Up Here. Just fill out a quick form with your name, company name, office address, and contact information. Once submitted, you’ll be on your way to joining our partner network!

What qualifications are required to become a partner inspector?

To become part of our home inspection partner network, you need to meet the following requirements:

Licensed and certified according to state regulations to ensure you meet professional standards for conducting thorough inspections.
Adhere to industry standards and guidelines set by organizations such as the American Society of Home Inspectors (ASHI) or the International Association of Certified Home Inspectors (InterNACHI) is required.

Where to find details on the services offered for policyholders?

To find details on the services offered by Guard Home Warranty for policyholders, you can check the homeowner's FAQ page.

How do home warranties enhance homeowners insurance coverage?

Home warranties provide wider coverage by filling in the gaps where home insurance does not extend. While homeowners insurance covers damage from events like fires, theft, and natural disasters, it does not cover the costs of repairing or replacing home systems and appliances due to normal wear and tear.

What partnership opportunities are offered to insurance providers?

Insurance providers can partner with us through our competitive, recurring commission program. You'll earn a marketing fee not only when a homeowner becomes a paying customer through your referral, but also each time they renew their warranty.

To become a partner inspector, simply Sign Up Here by filling out a quick form with your name, company name, office address, and contact information.

What makes Guard Home Warranty the best choice for insurance providers?

Guard Home Warranty offers significant competitive advantages to insurance providers by ensuring industry-leading claim turnaround times, which guarantees customer satisfaction by resolving issues quickly and efficiently. We also stand out by allowing clients the flexibility to choose their own contractors. This client-centric approach increases the likelihood of satisfaction with the repair process, as customers can select professionals they trust, thereby reducing complaints and improving the overall service experience.

How does your home warranty comply with industry regulations?

We are accredited with the Better Business Bureau’s (BBB) standards for trust and integrity, including transparent business practices, honest advertising, and a consistent track record of addressing customer concerns in a timely and satisfactory manner. This status is regularly reviewed to ensure ongoing compliance with the highest industry standards, providing reassurance to partners and customers alike that Guard Home Warranty is dedicated to upholding the principles of fairness and accountability.

Where to find details on the services offered for policyholders?

To find details on the services offered by Guard Home Warranty for policyholders, you can check the homeowner's FAQ page.