Our customers have found the below questions and answers helpful when making a decision to sign up for one of our plans. We hope that you will have all your questions answered and will feel empowered to confidently select a home warranty plan with us.

Home Warranty Basics

What is a home warranty?
A home warranty is a service contract that covers the repair or replacement of parts and components of your home’s systems and appliances when they break down, malfunction or fail due to normal wear and tear.

How does a home warranty benefit me?
A home warranty can protect you against expensive, unforeseen repair bills and provide peace of mind, knowing that repairing or replacing covered appliances and home systems will not break the budget.
For those on a fixed income, a home warranty plan can be a useful budgeting tool. For homeowners who don’t have an emergency fund or who want to protect their emergency fund, a home warranty can act as a safeguard. Home warranties also make sense for people who aren’t handy, lack expertise or who don’t have the time to fix a home system or appliance when it breaks down.
Instead of paying the full retail cost to repair or replace a covered item, a warranty plan with Guard Home Warranty helps you manage the costs of unforeseen covered breakdowns and malfunctions.

Do I have to have a home inspection before I can get a warranty with Guard Home Warranty?
No. Guard Home Warranty does not require a home inspection nor do we request maintenance records before you purchase a warranty plan. Additionally, we won’t refuse coverage based on the age of your home’s systems and appliances. However, covered items must be properly installed and in good working condition at the time of application in order to qualify for coverage. Consequently, known and unknown pre-existing conditions are not covered under Guard Home Warranty service contracts. 

How can a home warranty help me stay on budget?
A home warranty helps protect your budget and wallet when a covered item breaks down. If you have a home warranty plan with us, you only pay for your warranty plan (with quarterly payments) and a set Trade Service Call Fee when requesting service instead of paying the full cost of the repair or replacement out of pocket when a covered item breaks down. For those on a fixed income, a home warranty plan with us can be a useful budgeting tool. Additionally, for homeowners who don’t have an emergency fund or who want to protect their emergency fund, a home warranty can act as a safeguard.
If an item that is not covered by the warranty plan breaks down, you would also be responsible for the cost associated with it. That is why our comprehensive VIP package is the most popular plan. 

About Our Packages

What plans does Guard Home Warranty offer?
We offer a variety of home warranty plans to cover parts and components of up to 21 essential home systems and appliances. Our Appliance Package provides world-class coverage for your appliances for a low monthly price. Our Systems Package is for those looking for protection against the high costs associated with home systems malfunctions and repairs. Our top-tier VIP Package offers our most exhaustive coverage for appliances and home systems. This package offers a comprehensive service plan with low fees and prompt service and is our most popular plan today!

When does my home warranty coverage begin?
Coverage begins 30 days from the date enrollment and receipt of first payment.

What if my appliances and systems are old?
Guard Home Warranty covers home systems and appliances that are new and old. We have no age restrictions on anything we cover. No inspections or maintenance records are required either. Take a look at Our Packages and see how we can cover your home systems and appliances today.

How do payments work?
We give you the option to set-up payments either monthly, quarterly (every 3 months), or annually for even bigger savings. After your initial payment, we will automate the remaining payments by charging the card on file for future payments.

Can I cancel my home warranty plan at any time?
Yes, you may cancel within the first 30 days of the order date for a refund of the paid contract fee, less an administrative fee and any service costs incurred by us. The administrative fee will be the lesser of 10% of the contract price or $50.
If canceled after 30 days, You shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by us. The administrative fee will be the lesser of 10% of the contract price or $50.

Requesting Service

Where can I put in a Service Request Ticket?
This can be done by going to https://guardhomewarranty.com/submit-a-service-request-ticket/ and clicking Create New Ticket.


Can I choose my own licensed contractor to diagnose and repair a breakdown?
YES! This is one of the things that sets us apart from our competitors. We understand that you may have an established relationship with a licensed contractor and would rather have that contractor diagnose and repair the issue. Therefore, we want to give you the freedom to select your own licensed contractor. 

Is there a limit to the number of repairs I can request during my contract term?
No. There is no limit on the number of covered repairs during your contract term with Guard Home Warranty. Note that some coverage limitations, such as dollar amount caps, may still apply. Please review the terms and conditions when signing up for a specific list of coverage limitations that may apply. 

What is a Trade Service Call Fee?
When you create a service request ticket under your home warranty contract with us, you pay a trade service call fee to have your service request ticket handled and processed by us. The pre-set trade service call fee acts similar to a deductible. If the item you are requesting service for is covered under your home warranty contract, that trade service call fee will be applied to the expenses we cover for the repair or replacement of that item. This protects you against the high costs associated with home systems and appliance repair.

Can I put in a service request ticket in the middle of the night?
Yes. You can request service online at any time of the day or night.

What are the steps to getting started with Guard Home Warranty and submitting a Service Request Ticket?
You choose a coverage plan that fits your budget and needs!
When a covered item breaks down, follow these steps:
  • Request service online by logging into Our member area and putting in a service ticket. This can be done by going to https://guardhomewarranty.com/submit-a-service-request-ticket/ and clicking Create New Ticket.
  • You may contact a licensed service contractor of your choice to come and diagnose the issue. Upon the licensed service contractor arriving and diagnosing the issue, they must call Us at the number provided to you when you submitted your service request ticket. This must be done prior to performing any repairs so that We can determine if the recommended repair or replacement is covered under the service contract agreement.
  • You pay the Trade Service Call Fee (deductible).
  • If the appliance or system needing repair is covered by the service contract agreement, We will approve the repair cost up to a dollar amount representing the fair value of like repair.
  • When the contractor has completed the authorized repair, you will update the service request ticket and we will cover the authorized costs for the service request.

View our plans with confidence!